Terms of service

TERMS OF SERVICE

Last updated: 14 August 2026

Welcome to Hillston Clouver.

These Terms of Service (“Terms”) govern your access to and use of HillstonClouver.store (the “Website”), including any purchases made through the Website.

Throughout these Terms, “Hillston Clouver”, “we”, “us” and “our” refer to Hillston Clouver. “You” and “your” refer to any person accessing the Website or purchasing products from us.

By accessing our Website, creating an account, placing an order or purchasing a product, you agree to these Terms.

Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law (ACL) or other applicable Australian law.

1. Online Store Terms

By using this Website, you confirm that you have the legal capacity to enter into a binding agreement or that you are using the Website with the permission and supervision required under applicable law.

You must not use our products, Website or services for any unlawful or unauthorised purpose.

You must not transmit viruses, malicious code, malware or other material designed to interfere with the Website, our systems or the systems of other users.

A breach of these Terms may result in restriction or termination of your access to our Website where reasonably necessary and permitted by law.

2. Products and Services

We make reasonable efforts to display and describe our products accurately.

Product colours and appearance may vary slightly depending on your screen, device settings, lighting and other factors.

Product measurements may also be subject to reasonable manufacturing tolerances.

Nothing in this section limits your rights where a product does not correspond with its description or otherwise fails to comply with a consumer guarantee under the Australian Consumer Law.

Products may be available exclusively online and may be subject to availability.

3. Product Availability

All products are subject to availability.

We may limit quantities available for purchase where reasonably necessary, including because of stock availability, fraud prevention or supply limitations.

Adding an item to your shopping cart does not reserve that product.

If an item becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include cancellation and a refund of the affected amount.

4. Pricing

Prices displayed on the Website are presented in the currency indicated at checkout.

For customers purchasing through our Australian storefront, prices will ordinarily be displayed in Australian dollars (AUD) unless clearly stated otherwise.

Any applicable taxes, shipping charges or other charges will be disclosed as required before you complete your purchase.

We may change product prices from time to time. Price changes will not retrospectively alter the agreed price of an order that has already been accepted, except where permitted or required by law.

5. Pricing and Website Errors

We take reasonable care to ensure that product descriptions, prices, promotions and other information on the Website are accurate.

Occasionally, typographical, technical or administrative errors may occur.

Where an error affects an order, we will handle the matter reasonably and in accordance with applicable Australian law.

Nothing in this section gives us an unrestricted right to cancel a binding transaction or avoid obligations imposed by the Australian Consumer Law.

6. Orders

When you place an order, you are making an offer to purchase the products in your order.

Receiving an automated order confirmation does not necessarily mean that your order has been finally accepted.

We may perform reasonable checks relating to payment, stock availability, delivery information and fraud prevention before accepting an order.

Once an order is accepted and processed, you will receive relevant order or shipping information.

7. Refusal or Cancellation of Orders

We may refuse or cancel an order where reasonably necessary, including where:

a product is unavailable;
payment cannot be authorised;
information provided for the order is materially incorrect;
we reasonably suspect fraudulent or unauthorised activity;
the order breaches applicable law; or
a genuine technical or pricing error has occurred and cancellation is legally permitted.

If we cancel an order after payment has been received and no goods are supplied, the relevant amount will be refunded to the original payment method, unless another method is agreed or required by law.

We will not cancel orders for discriminatory, arbitrary or unlawful reasons.

8. Payment

You agree to provide current, complete and accurate billing and payment information.

Available payment methods will be displayed during checkout.

Payments may be processed by third-party payment providers.

Your use of a third-party payment service may also be subject to that provider’s applicable terms and privacy practices.

We do not guarantee that every payment method will be available for every transaction.

9. Billing and Account Information

You agree to provide accurate information reasonably necessary to complete your purchase and deliver your order.

You are responsible for keeping your account information reasonably current.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for notifying us if you reasonably believe your account has been accessed without authorisation.

10. Shipping and Delivery

Shipping options available for your order will be displayed on the Website or during checkout.

Delivery estimates are estimates only unless we expressly agree otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, natural disasters, industrial action or other disruptions.

Nothing in this section limits any statutory rights you may have where goods are not supplied within the period required by applicable law or an agreed delivery deadline is not met.

Please refer to our Shipping Policy for further information.

11. Delivery Information

You are responsible for providing accurate and sufficiently complete delivery information.

If you notice an error in your shipping address, please contact us as soon as possible at contact@HillstonClouver.store.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Any rights or responsibilities concerning delivery will remain subject to applicable Australian law.

12. Returns, Refunds and Exchanges

Returns, refunds and exchanges are handled in accordance with our Return & Refund Policy and the Australian Consumer Law.

Our voluntary change-of-mind return policy is separate from your statutory consumer rights.

Any time limits or conditions applying to voluntary change-of-mind returns do not restrict your rights where products fail to satisfy an applicable consumer guarantee.

13. Australian Consumer Law

If you are a consumer for the purposes of the Australian Consumer Law, our goods come with guarantees that cannot be excluded under the ACL.

Depending on the circumstances and the nature of a failure, you may be entitled to remedies including repair, replacement, refund, compensation or other remedies available under applicable law.

Nothing in these Terms is intended to exclude, restrict or modify these rights.

If any provision of these Terms conflicts with a right that cannot legally be excluded, the applicable statutory right will prevail to the extent of the inconsistency.

14. Major and Minor Failures

Where goods fail to satisfy a consumer guarantee, the remedy available will depend on the circumstances and whether the failure is major or minor under the Australian Consumer Law.

For a major failure with goods, consumers may have the right to reject the goods and choose between a refund or replacement, subject to the ACL.

For a failure that is not major, we may be entitled to provide an appropriate remedy within a reasonable time.

These Terms do not alter the remedies provided by law.

15. Promotions and Discount Codes

From time to time, we may offer discounts, promotional codes, bundles or other promotional offers.

Promotions may be subject to specific terms disclosed with the offer.

Unless otherwise stated:

promotional codes cannot be redeemed for cash;
only eligible products qualify;
promotions are subject to stated availability; and
a promotional code may be limited to one use per customer or order where disclosed.

Promotional conditions will not exclude rights that cannot lawfully be excluded under the Australian Consumer Law.

16. Gift Cards

Where gift cards are offered, additional conditions may apply.

Any gift card expiry dates, fees and conditions will comply with applicable Australian law.

Gift cards cannot generally be exchanged for cash except where required by law.

17. Personal Information and Privacy

Personal information provided through the Website will be handled in accordance with our Privacy Policy and applicable privacy laws.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we will handle personal information in accordance with those requirements.

Our Privacy Policy provides further information about how personal information may be collected, used, disclosed and protected.

18. Marketing Communications

Where permitted by applicable law, you may choose to receive promotional communications from us.

You may unsubscribe from marketing communications using the unsubscribe mechanism provided or by contacting us.

Transactional communications relating to purchases, payments, security, returns or other necessary service information may still be sent where appropriate.

19. Third-Party Services

We may use third-party providers to support our Website and operations, including payment processing, website hosting, analytics, fulfilment, shipping and other services.

Third parties may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites merely because the Website contains a link to them.

However, nothing in this section excludes any responsibility that we cannot lawfully exclude.

20. Third-Party Links

Certain content on our Website may contain links to third-party websites.

These links may be provided for convenience and do not necessarily constitute our endorsement of the third party.

You should review the terms and privacy practices of third-party websites before using them or providing personal information.

21. Intellectual Property

Unless otherwise stated, the Website and its original content, branding, design elements, graphics, text, photographs and other materials are owned by, licensed to, or lawfully used by Hillston Clouver.

You may use the Website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, sell, commercially exploit or create unauthorised derivative works from protected Website content except where permitted by law or with appropriate permission.

Nothing in these Terms restricts rights that you have under applicable copyright or other intellectual property laws.

22. User Reviews and Submissions

If you submit reviews, comments, photographs, feedback or other content to us, you confirm that you have the right to submit that content.

You must not knowingly submit content that:

infringes another person’s intellectual property rights;
is fraudulent or materially misleading;
contains unlawful material;
contains malicious software; or
unlawfully violates another person’s privacy.

Where you provide content for publication, you grant us a non-exclusive licence to use, reproduce and display that content for purposes reasonably connected with operating and promoting Hillston Clouver, subject to applicable law.

23. Prohibited Uses

You must not use the Website:

for unlawful purposes;
to solicit unlawful acts;
to infringe intellectual property rights;
to submit knowingly false or misleading information;
to transmit malicious software;
to attempt unauthorised access to our systems;
to interfere with Website security;
to scrape or collect personal information unlawfully; or
to engage in fraudulent activity.

We may take reasonable action to protect our Website, customers and systems where prohibited activity occurs.

24. Website Availability

We aim to keep the Website available and functioning correctly but cannot guarantee uninterrupted or error-free access at all times.

We may temporarily suspend access for maintenance, security, updates or circumstances outside our reasonable control.

Nothing in these Terms excludes liability or obligations that cannot legally be excluded.

25. Disclaimer

Information provided on the Website is provided for general shopping and informational purposes.

To the maximum extent permitted by law, we do not make additional guarantees beyond those expressly provided by us or imposed by law.

However, nothing in these Terms excludes, restricts or modifies any consumer guarantee, warranty, right or remedy that cannot legally be excluded under the Australian Consumer Law.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Hillston Clouver will not be liable for losses that cannot reasonably be attributed to our breach, negligence or other legally actionable conduct.

Any limitation or exclusion of liability contained in these Terms applies only to the extent permitted by law.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability or consumer remedy that cannot be excluded or limited under the Australian Consumer Law.

27. Indemnity

To the extent permitted by law, you may be responsible for loss reasonably incurred by us as a direct result of your unlawful use of the Website or material breach of these Terms.

This provision does not require you to indemnify us for losses caused by our own negligence, breach, unlawful conduct or matters for which liability cannot lawfully be transferred to you.

28. Unfair Contract Terms

These Terms are intended to operate consistently with Australian laws concerning unfair contract terms.

No provision is intended to create a significant imbalance in the parties’ rights and obligations where doing so would contravene applicable law.

If a provision is found by a court to be unfair, void or unenforceable, it will be treated in accordance with applicable law.

29. Changes to These Terms

We may update these Terms from time to time where reasonably necessary, including to reflect changes to our services, business operations or legal obligations.

The latest version will be published on this Website with an updated revision date.

Changes will not retrospectively remove rights that have already accrued to you or otherwise apply in a manner prohibited by law.

30. Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be severed or limited to the extent required by law.

The remaining provisions will continue to operate to the extent legally permitted.

31. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily constitute a waiver of our right to enforce that provision later.

Nothing in this section affects rights that cannot be waived under applicable law.

32. Entire Agreement

These Terms, together with the policies and information expressly incorporated into them, form the agreement governing your use of our Website and purchases from us, subject to applicable law.

Nothing in this section excludes representations, guarantees or other rights that cannot lawfully be excluded.

33. Governing Law

These Terms are governed by the laws applicable to the transaction and any mandatory consumer protection laws that apply to you.

For Australian consumers, nothing in these Terms is intended to deprive you of protections or remedies available under the Australian Consumer Law or other applicable Australian legislation.

Nothing in these Terms requires a consumer to bring a claim exclusively in a jurisdiction where such a requirement would be unlawful or unenforceable.