Shipping policy

SHIPPING POLICY

Last updated: 14 August 2026

At Hillston Clouver, we are committed to providing a reliable and straightforward delivery experience. This Shipping Policy explains our available shipping options, estimated delivery times and other important information regarding the delivery of your order.

Shipping Options

We currently offer the following shipping options:

Standard Shipping — FREE

Estimated delivery time: 5–12 business days

Standard Shipping is provided free of charge on eligible orders.

Express Shipping — PAID

Estimated delivery time: 5–8 business days

Express Shipping is available for an additional fee. The applicable shipping charge will be clearly displayed at checkout before you complete your purchase.

Order Processing

Orders are prepared and processed as promptly as possible after successful payment confirmation.

Once your order has been dispatched, you will receive a shipping confirmation containing available tracking information.

Processing time may be separate from the estimated delivery time displayed above.

Delivery Estimates

Estimated delivery times are:

Standard Shipping: 5–12 business days
Express Shipping: 5–8 business days

Business days generally exclude weekends and public holidays.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier disruptions, severe weather, peak shopping periods, customs procedures or other unforeseen events.

Nothing in this policy limits any rights you may have under the Australian Consumer Law regarding the supply and delivery of goods.

Tracking Your Order

Where tracking is available, tracking details will be sent to the email address provided when placing your order.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully check your:

full name;
street address;
suburb;
state or territory;
postcode; and
contact information.

If you discover an error in your delivery information, contact us as soon as possible at contact@HillstonClouver.store.

We will attempt to update the address where reasonably possible, but we cannot guarantee that changes can be made after an order has entered processing or been dispatched.

Failed Delivery

If delivery cannot be completed because of incorrect or incomplete information supplied by the customer, the parcel may be returned to the sender.

If this occurs, please contact us so we can determine the appropriate next steps.

Any additional shipping costs arising from a customer-provided incorrect address may be the customer's responsibility where permitted by applicable law.

Delayed Orders

Although we aim to have all orders delivered within the estimated timeframe, occasional delays may occur.

If your order appears to be significantly delayed, please contact us at contact@HillstonClouver.store with your order number so that we can investigate the shipment.

Lost Packages

If tracking information indicates an unusual delay or you believe your parcel has been lost in transit, please contact us.

We will review the shipment information and, where appropriate, work with the relevant carrier to investigate the matter.

Where goods are not supplied as required, any applicable remedies will be provided in accordance with Australian Consumer Law.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

your order number;
a description of the issue; and
clear photographs of the parcel and affected products where reasonably possible.

We will assess the matter and provide an appropriate remedy where required under the Australian Consumer Law.

Separate Shipments

Orders containing multiple products may occasionally be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each parcel.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

Customs and Import Charges

Where an order crosses an international border, customs procedures, taxes, duties or import charges may apply depending on the destination and circumstances of the shipment.

Where we are required to collect applicable taxes or charges at checkout, these will be displayed before you complete your purchase.

Any other applicable import charges will be handled in accordance with applicable law and the information disclosed during the purchasing process.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to consumers under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, where those rights cannot lawfully be excluded, restricted or modified.